Change is not always for the better
During the last few years, rapid consolidation has transformed the insurance brokerage industry. Large, publicly-traded companies have been gobbling up smaller, independent brokerage firms that were not prepared for future growth. These larger brokers view acquisitions as their ticket to commanding a greater share of the market.
The pressures of Wall Street force publicly-traded brokers to focus on short-term profitability. To offset the high prices paid for the few remaining independent brokers, acquiring companies attack the easiest target to cut expenses - head count. The result of these job cuts is often a severe drop in the overall quality of customer service and resources.
Horton is committed to independence
Founded in 1971 as an eight-person agency, The Horton Group has become one of the Top 60 insurance brokers in the nation. We are growing both organically and through acquisitions. However, unlike others, Horton does not make acquisitions just for the sake of becoming larger. All growth is controlled and must adhere to our primary mission: delivering Best in Class solutions to our clients.
What our independence means to you
Higher staffing levels
The Horton Group believes that keeping staffing levels high pays dividends by providing superior levels of service to our clients. In fact, the company’s payroll costs as a percentage of revenue are markedly higher than publicly-owned competitors.
Best in Class services
Large entrepreneurial companies often lack the in-house staff to address complex needs, such as claims advocacy, safety consulting, and administration of employee benefit programs. Being privately held helps us deliver Best in Class services consistently.
Opportunity to grow
An entrepreneurial spirit runs deep throughout the enterprise at The Horton Group, fostering a more stable staff and a workplace that attracts employees who are truly Best in Class in their field.
Customer focus
Horton’s commitment to independence encourages individuals to work as a team and maintain a customer-focused attitude. Lasting client relationships are more important to The Horton Group than short-term profitability.
