Penny Solski, AIC
Director of Claims Management Services
Penny Solski is caring, meticulous and inventive – all of which have made her the ideal Director of Claims Management Services for The Horton Group.
Penny’s caring nature helps her deal with the frantic, confused and often despondent clients who find themselves in pressing situations where their livelihood may be at stake. Her meticulousness is beneficial during the claim review process when miscalculations, fraud and other costly errors can be discovered. Penny’s inventive side shines during her tireless exploration of avenues to solve each and every claim issue. But Penny chooses more modest words when describing her role at Horton.
“I’m an advocate for the client,” Penny said. “I help them understand the claims options available and determine and implement ways to reduce their losses.”
Many agencies, both large and small, outsource their claim advocacy work. At The Horton Group, commercial clients are assessed no fee for in-house claims advocacy assistance. Penny’s team of claims professionals have saved clients a great deal of money throughout the years.
Penny once found multiple errors on retro adjustment bills that saved a client $470,000. Her department often finds significant unit stat card errors, one of which reduced a client’s Experience Modifier Rate by eight points and saved them more than $11,000. Penny worked on a claim fraud case that saved a client $120,000. Savings in the tens and hundreds of thousands of dollars are a regular occurrence thanks to the diligence and expertise of Penny and her team.
“Before I came to Horton, I didn’t fully understand why an agency would need a claims department,” Penny said. “But I quickly realized that insurance carriers no longer invest the time or resources needed to help clients save money on claims. That’s why I’m here.”
Companies want their employees to be working, healthy and happy. A major factor of that goal is to have claims handled effectively and efficiently.
“There are a lot of serious problems that can arise from poor claims handling,” Penny concluded. “I help our clients navigate the often bumpy road.”
- Indiana University/Purdue University, Indianapolis, IN
- The Horton Group, Director of Claims Management
- Reliant Insurance Company, Claims Account Manager
- Cannon Cochran Management Services, Inc., Branch Claims Manager
- EBI Companies, Branch Claims Manager
- CNA Insurance, Senior Claim Representative
- Associate In Claims (AIC), Insurance Institute of America
- Property & Casualty
- Chicago Claim Manager Association
- AIG Claims Advisory Committee
- EBI Operational Review Committee