Value Stream Mapping in the Office

As a manufacturer, you’ve most likely used many of the lean tools to help you eliminate waste and variation in your processes. Organizations sometimes struggle on how to improve processes in the office environment, because you cannot easily see the “waste”. Information is passed from department to department, many times waiting on people’s desks to be processed. Missing or incomplete information makes the process stop, causing rework and frustration. This valuable session will provide you with the knowledge you need to get started facilitating a team through a transactional-based Value Stream Mapping event.

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