Kristine Lambert, CISR, CLCS

Kristy Lambert is the Director of Project Management at the Horton Group. Kristy is responsible for oversight and deployment within the Project Management Office (PMO) projects across departments, locations, internal resources and third party vendors to ensure all aspects are compatible and successfully rolled out. Kristy will work to support innovation in our business models supporting our responsiveness to clients’ needs.

From her proven organizational skills and attention to structure, Kristy’s 16-plus years at Horton now set a new horizon with this role.

“I have held almost every position at Horton in Personal Lines and Commercial Business Insurance, which helps me understand the process they go through. I have also managed various types of teams which helps me understand the dynamics that most are going through and the hurdles that will come up for certain changes we are managing.”

Prior to Director of Project Management, Kristy served as Operations Leader of Risk Advisory Solutions at Horton, one of the largest brokers in the Greater Chicago metro area. Kristy was responsible for improving operational results by managing employees and processes associated with Client Managers, Client Analysts, training, carrier relationships, and Horton’s small commercial department, which provides services across multiple facets of the business.

Kristy first joined Horton in 2002 as a Customer Service Representative in the Personal Insurance Division. Following this, she served as a Customer Service Representative and then an Account Executive in Horton’s Small Commercial Division. In 2009, Kristy became an Account Executive in Horton’s Large Commercial Division. In 2012, her duties expanded to also include serving as Team Lead for Horton’s Small Commercial Division. Kristy next served as a Trainer and Auditor in Horton’s New Business Marketing Department. Following this, she was promoted to Operations Leader for Horton’s Small Commercial Division and its Certificate Tracking Department.

Kristy is always looking for ways to help her teams operate more productively, profitably and efficiently.  She is responsible for recommending and implementing procedural improvements to reduce turn-around times and increase the quality of Horton’s work on behalf of clients. In fact, client service is something Kristy is passionate about.

“You do whatever it takes to make sure the client is happy,” said Kristy.  “Even if it’s not your client, you jump in to respond to their needs right away rather than forwarding them to voicemail.  Clients appreciate the responsiveness and value Horton because of it.”

Kristy earned an Administrative Assistant Diploma from Fox College in Oak Lawn, Illinois. She lives with her family in New Lenox, Illinois.  In her time away from work, Kristy enjoys coaching soccer games with her son and softball games with her daughter.  She volunteers for needy families through the Lyons Club and has volunteered for Paint a Brighter Chicago.