Rob English, CPRM

Rob English is a Vice President for Horton's Personal Insurance team. Rob is part of a team of specialists dedicated to delivering insurance solutions tailored to the needs of individuals and families.

Prior to his position at Horton, Rob served as a Vice President at Boyle Flagg & Seaman. Being affiliated with this smaller sized agency gave Rob valuable experience working in both the sales and service sides of insurance. He gained an understanding of real world applications for insurance coverage in people's unique life situations. One of Rob's most powerful memories occurred during a meeting with a client who was returning home for the first time following a house fire. Upon discovering that his most treasured possession - tapes of his children growing up – had survived the fire, the client wept with joy. For Rob, this experience underscored that insurance is, above all, a business about people.

Client advocacy and customer service are top priorities for Rob, who appreciates the customized approach Horton takes to meeting clients' diverse needs. The most rewarding aspect of Rob's position at Horton is being part of a team that shares the common goal of always putting the customer first. Because the client's needs come first in every aspect of Horton's daily operations, Rob knows he is always able to deliver on the promises he makes to clients.

Rob believes that the insurance industry has become too commoditized. Citing ads that promote buying insurance in under 15 minutes, Rob notes that insurance is far too complex and important for people to risk choosing it from a website. In-depth knowledge, experience and service are assets Rob brings to his clients at Horton.

“Client advocacy is where the rubber meets the road for the independent agent,” said Rob. “Unlike direct writers, we don't work for the insurance companies – we work with the insurance companies on behalf of our clients.”

Rob attended Illinois State University in Normal, IL, majoring in Business Marketing. He grew up in Chicago's southwest suburbs. Rob currently lives in Plainfield with his wife and children. In his time away from work, Rob enjoys fishing, camping and organic gardening with his family. He is very involved with the Boy Scouts of America as an adult leader. He coaches youth football and participates in missions with his church on behalf of the needy.