Claims Management and Advocacy

When claims happen, Horton’s Claim Advocacy services provide timely, hands-on claims oversight. We focus on risk management strategies and strategic claims analysis to mitigate future losses. 

There are risks and opportunities when it comes to managing claims. Our goal is to help reduce the severity of your claims and, ultimately reduce the impact and frequency of claims. We challenge you to take a critical look at what "high performance" means to your business, and future success. Let us show you the way.

The Horton Approach

We believe that all claims should be thoroughly investigated and managed to ensure the appropriate benefits are paid in a timely manner. We verify that the appropriate investigation is completed, evidence is protected, and actions are taken to prevent future occurrences.

We provide oversight to make sure the carrier’s / TPA’s claim professional remains on task with actions in order to move the claim toward timely resolution. We also take an active role in and coordinating your claim file reviews, offering suggestions to the carrier/TPA and providing direction to the claim professional on your behalf.