Lauren Wright-Bhattacharya

Lauren Wright-Bhattacharya is an Account Manager for Horton’s Employee Benefits Solutions Division. She is the primary contact for a client’s day-to-day needs, including open enrollment, compliance, claims and benefit plan implementation and communication.

Lauren is integral to ensuring smooth, efficient support for client human resources teams, making her a valuable resource and trusted partner. She is dedicated to helping her clients navigate the complexities of employee benefits with a focus on attentive, personalized service. Whether assisting with billing issues, guiding clients through renewal paperwork, or leading the open enrollment process, Lauren’s proactive approach ensures that her clients receive the support they need to stay compliant and efficient.

One of Lauren’s most memorable experiences came while working with a non-profit client that faced significant budget cuts. By presenting creative and cost-effective benefits options, she successfully reduced their spending by half – without major disruption to employees or compromising satisfaction. It was a defining moment that highlighted her ability to balance client needs with strategic, empathetic solutions.

Lauren’s dedication extends beyond professional interactions – she is known for building lasting relationships that continue even after her time with a client or company. Her genuine care and attention to detail are qualities that both clients and colleagues truly value. “For me, it’s not just about forming a working relationship; it’s about building a real connection,” Lauren explains. This commitment to meaningful interactions is evident in her willingness to step in wherever needed, whether it’s resolving complex benefit issues or supporting her coworkers.

In an ever-evolving insurance landscape, Lauren remains committed to continuous learning and adapting to better serve her clients. She believes that advocating for both clients and their employees is essential, always putting herself in their shoes to understand their needs. “The customer comes first,” she explains. “Treating others as I would like to be treated is fundamental – not just for my clients, but for the carriers I work with as well.”

Originally from a small town in Michigan, Lauren moved to the Chicago area over 20 years ago. Outside of work, she is a creative soul who enjoys crocheting, knitting, and repurposing old items. An outdoor enthusiast, Lauren spends her summers hiking, camping, and kayaking. A unique fact about her is that she was once part of a roller skating racing team – a nod to her spirited and adventurous nature.