Tom Shea

Tom Shea is the Assistant Director of Operations for Horton's Benefit Solutions. In this role, Tom is responsible for overseeing and leading operational duties for the service teams throughout Indiana, Wisconsin, Minnesota operations. He ensures staffing is adequately distributed, establishes service policies while utilizing technology to enhance the customer and employee experience. 

Tom has been with Horton for six years, starting as a Client Service Representative in Horton's Risk Advisory Solutions Division. From there, he moved into an Operations Supervisor role and eventual Team Manager for Horton's South Bend office. Tom is passionate and excited to be a part of Horton and continue his career at the agency. 

"Horton will look to continue to be a top independent insurance agency. We will dive into the client specialization as that is the necessary step to serve our clients' complex needs uniquely.

When it comes to making client advocacy and attention, Tom emphasizes listening to the client the most.

"We are all a customer in one way or another. It is important to try to understand what the client needs. Often, when using insurance, the client is going through a tough time. We must listen to the client to determine how we can best assist them." 

Tom also knows that while it is important to listen to customer needs, a broker must stay on top of the industry's changes. "The employee benefits world is constantly evolving due to the ever so changing laws protecting both employees and employers. Having a knowledgeable and industry-involved insurance broker is imperative to bring new ideas to solve complex problems."

Tom's most sacred work concept: gathering feedback, especially in a team environment. We need to enroll in the same idea to believe what we are doing truly affects the desired outcome.

Tom graduated from Marquette University in Milwaukee, WI, with a Bachelor of Science in Business Administration. He grew up on the northwest side of Chicago and is the middle brother of three. He currently lives in Chesterton, IN, with his wife, Melanie and they are growing their family with an expected child in September. He loves watching sports and takes pride in his passion hobby of woodworking. When asked to list the song that describes his life, he picks "God Bless the USA" by Lee Greenwood.